Legal

Refund Policy

Last updated: 12 November 2026

The short version: free downloads are free. Custom work is non-refundable once it starts, and it only starts after you agree in writing. Before that you can cancel for a full refund. If what we deliver is faulty, we fix it, and if we can't, you get your money back.

1. Free downloads and plugin subscriptions

Our free plugins and mods cost nothing, so there is nothing to refund.

Pro and Max subscriptions are sold by our reseller Paddle.com. If you're not happy, you can get a full refund of any payment within 14 days of that payment, no questions asked. Ask through the link in your Paddle receipt email, at paddle.net, or by contacting us. After a refund, the license key for that purchase stops working. You can also cancel at any time: you won't be charged again, and the key works until the end of the month you paid for.

2. Custom orders: no refunds once work starts

Custom plugins and mods are made to your specification and delivered as digital content. That's why there are no refunds once work has started.

EU consumers normally have 14 days to withdraw from an online purchase. For digital content this right ends once we start supplying it, but only if you agreed to that first. So before we start any custom order, we ask you to confirm in your ticket:

"I want Medonn Forge to start work on my order now. I understand that I lose my right of withdrawal once work starts."

We then confirm this in writing in the ticket or by email. Until you have confirmed, we don't start.

3. Cancelling before work starts

If you cancel before you have confirmed the statement above and before we start, you get a full refund within 14 days, using the same payment method.

4. What's always covered

Even with no refunds, your legal rights stay:

  • If we don't deliver what we agreed, you get your money back for the parts not delivered.
  • If the plugin doesn't match what we agreed, or doesn't work as described, we fix it for free.
  • If we can't fix it within a reasonable time, you can choose a price reduction or a refund.

Changes you ask for that go beyond the agreed quote aren't faults. We quote them separately.

5. Chargebacks

Please contact us before opening a dispute with your bank or payment provider. We will solve real problems. If you file a chargeback for work that was delivered as agreed, we may stop your licence for that plugin and remove you from the Discord.

6. How to ask

Open a ticket on our Discord or email medonnmc@gmail.com with your order details. We reply within 3 working days.